Friendly asked questions

We will try to explain our services as simply as possible, but we know that financial terms can sometimes be confusing. We have created a list of frequently asked
questions (FAQ) to help explain things.

Of course, if you still have a question, please contact our live support, use our email [email protected] or use Contact Us form.

C3Gold, has operated as a closed user group 2010 then came online 2014; It started when group of individuals came together to commence investment in bitcoin mining operations then we decided to go into electronic money exchange. We provide fastest exchange services such as: Cash deposits, Bank Wires, Western Union, Money gram & iTunes Gift Cards, on digital electronic money - such as Perfect Money, PayPal, Bitcoin, Litecoin, Virtual Card, Advcash, MasterCard, Visa, Cash etc...
We offer sterling and quick operation of exchanging electronic money in the network World Wide Web & our offices. Our service gives the possibility to buy, sell & to exchange your e-Currencies to any other.

C3 Gold is diverse, reliable, protected, safe, cost-effective & supportive
Digital currency, e-currency, digital money or electronic money can be defined as a means of payment that exists purely in electronic form. Digital money is not tangible like a dollar bill or a coin. It is accounted for and transferred using computers. Digital money is exchanged using technologies such as smartphones, credit cards and the internet. It can be turned into physical money by, for example, withdrawing cash at an ATM. Financial services companies facilitate digital money transfers and foster online transactions between complete strangers across long distances. Without digital money, many online retail websites would operate much less efficiently. Digital money also makes it possible to bank online or via smartphone, eliminating the need to use cash or to visit a bank in person.

Digital money is distinct from physical (such as banknotes and coins). It exhibits properties similar to physical currencies, but allows for instantaneous transactions and borderless transfer-of-ownership. Examples include virtual currencies and cryptocurrencies.Like traditional money, these currencies may be used to buy physical goods and services, but may also be restricted to certain communities such as for use inside an on-line game or social network.

Digital currency is a money balance recorded electronically on a stored-value card or other device. Another form of electronic money is network money, allowing the transfer of value on computer networks, particularly the Internet. Electronic money is also a claim on a private bank or other financial institution such as bank deposits.

Digital money can either be centralized, where there is a central point of control over the money supply, or decentralized, where the control over the money supply can come from various sources.
1. Is it mandatory to register or verify account on C3Gold?
No, it is not.
Exchange & Sell directions are available without registration or verification.

Registered and verified customers get special benefits:

Verified customers can deposit or withdraw funds using bank transfer options;
Registered users can take part in our Affiliate program and earn funds by referrals;
Users with registered account can track status of every order placed on our website;

2. How can I check order status?
You can track the status of the order.
In order to check order statuses click on Tracking type in your Exchange ID or sign in and click My Exchange.

3. What to do if there is not enough reserves?
In case of larger than available amount, you are welcome please contact us via live support, use our email [email protected] or use Contact Us form
Once we have that amount in stock you will be notified via email.

4. I have sent incorrect/insufficient amount of Bitcoin/Litecoin for my order. Can I send the rest to the same Bitcoin/Litecoin address?
No, it is forbidden to us at C3Gold to use the same Bitcoin/Litecoin account twice. Incorrect amount will be rejected by processor network
For the next time please send correct amount as it is indicated in the order.

5. Can I cancel my order?
If your order is not processed, you can cancel it by contacting support immediately. You will need to provide reason you wish to cancel the order.
Once the order is processed and payment is sent, it is not possible to cancel the order and refund. Note: Digital Currency TRANSFERS ARE NOT REVERSIBLE by payment processors not us
To fund Digital Currency or e-currency as the case maybe account in Perfect Money, Bitcoin, and others in USD , EUR payment systems the customer should place orders and deposit funds using international bank transfer USD, EUR and for those using local bank transfers in one of the following currencies — USD,NGN,ZAR,LSL,ZWD,MZN,MWK etc...Cash in the offices, Hand 2 hand deals and eMobile Payments such as ( eWallet, Cash send etc...)

If you have any additional questions, please do not hesitate to contact our live support, Contact Us form or email us at [email protected]

1. Time frame for depositing funds via international bank transfer USD
Most International wire transfers in USD, EUR & GBP $ EasyEFT arrive within 2-4 business days. Do not forget to quote your payment reference at the bank. As soon as
your transfer arrives, the order will be processed.

If the order is not completed within this time frame, please contact our Orders department and provide your payment copy from the bank. This document will help the
bank to find your transfer.

2. Time frame for depositing funds via EasyEFT
EasyEFT bank transfer arrives within 1-3 business days. As soon as your transfer arrives, the order can be processed.

3. How long does it take to deposit funds via Local bank transfer ZAR/LSL/ZWD/MZN/MWK/
Local bank transfer ZAR/LSL/MZN/MWK/ arrive the same business day or the next business day. As soon as your transfer arrives, the order can be processed.
If you wish to sell your e-currency to us we will fund you same day for local customer and for international client, you can chose between international bank transfer, MoneyGram, Western Union and your bank card.

If you have any additional questions, please do not hesitate to contact our live support, Contact Us form or email us at [email protected]

1. e-Currency withdrawal via international bank transfer USD
Client interested in bulk withdrawal of Perfect Money, Bitcoin, octaFX and JustForex are offered convenient way to withdraw funds via international bank transfer USD.

When we send international bank transfer USD only our bank fees (SHA option) are paid. Payment will be sending as an international wire transfer and will be subject to processing and/or intermediary bank and your bank cannot be held liable for such charges. It takes 1 business day to complete the order (send wire transfer).

2. e-Currency withdrawal via MoneyGram & Western union USD
Withdraw funds from Perfect Money, Bitcoin, via MoneyGram money transfer. No verification is required for such orders.
Foe such order you will need to indicate your first name and last name and country. Fill in all other required fields marked with asterix (*).
Withdrawal orders to MoneyGram are completed within 1-2 business days.
You can find questions about e-currency and cryptocurrency exchange orders on our website.

If you have any additional questions, please do not hesitate to contact our live support, Contact Us form or email us at [email protected]

1. How can I place exchange order?
Most of exchange directions on are available without verification and in semi & automatic mode.

2. Time frames of exchange
Most of exchange directions are available in automatic mode or semi on our service.
Please pay attention to the maximum amount of the order which can be processed automatically others are semi auto.
If the amount is larger than amount set for auto exchange, your order will be processed manually within our time frames.

Orders in automatic mode are processed instantly on our website.
Orders in manual mode are processed within hours or two business hour.

3. Cryptocurrency exchange on C3Gold.Com
You can exchange/withdraw Bitcoin and Litecoin to other e-currencies (Perfect Money, and others USD) and vice verse.

When you send Bitcoin or Litecoin for the order, transaction should get 3 confirmations after your order can be processed.
Please pay attention to exact amount on flutuation that when you send amount in Bitcoin or Litecoin, your BTC/LTC is sold on the bitcoin trading platform and amount
for your order will be updated according to the received amount.

You can also fund your Bitcoin or Litecoin address with Perfect Money,etc...
The order is processed only after confirmation from payment system that funds were deposited in the account of payment system. After this confirmation is received,
Bitcoin or Litecoin is bought on the trading platform. Final amount for the order will be updated.
General questions about Affiliate program

If you have any additional questions, please do not hesitate to contact our live support, Contact Us form or email us at [email protected]

1. Who can take part in Affiliate program?
Everyone can become our Affiliate and earn money with C3Gold.Com

To become our Affiliate you only need to register account and find your personal Referral link.

2. How does your Affiliate program work?
Everything is simple and transparent.
Depending on your level, the more exchange you do ad referrals you get % from our service fee.

In a few words, you should attract referrals that are going to place orders on From every successfully completed order, you get % from our service fee.

3. How can I withdraw my Affiliate bonus?
We offer various ways to withdraw Affiliate bonus- to e-currency accounts (Perfect Money, Paypal etc) to Moneygram, Western Union and to bank transfer.
Here you can find all answers to other services we provide; Web & Software Development, Database Management, C3gold Hosting, Virtual, Bitcoin Debit Prepaid Card.

If you have any additional questions or wishes to place orders on other services please do not hesitate to contact our live support, Contact Us form or email us at [email protected]